SHIPPING POLICY

FREE STANDARD SHIPPING WITHIN AUSTRALIA FOR ORDERS OVER $500*
Use the code STANDARDSHIPPING to apply at checkout. 
* Excludes heavy and oversized furniture items.
Contact us at shop@shackpalace.com for a delivery quote for larger items. 

COVID 19 UPDATE

An Update From Australia Post
With a huge increase in volume in the Australia post network, due to more people shopping online. Unfortunately this means your parcel delivery may experience minor delays for domestic deliveries, and up to 2 months for International delivery, but rest assured Australia Post are doing everything they can to minimise delays. For more information to your country please check the up to date list of current delays HERE.


STANDARD INTERNATIONAL SHIPPING
Our Standard shipping option with Australia Post expects major International delivery delays due to flight cancellations and government restrictions because of COVID-19. Australia Post is working with partner airlines to move items as quickly as possible. For more information to your country please check the up to date list of current delays HERE.

SHIPPING LIMITATIONS: Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions: Afghanistan, American Samoa, Anguilla, Algeria, Argentina, Ascension Island, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil1, British Indian Ocean Territory, Brunei Darussalam, Cambodia, Cayman Islands, Central African Republic, Chad, Chile1, China, Colombia, Comoros, Congo, Democratic Republic Of Cote D'Ivoire, Croatia, Curacao, Cyprus1, Cuba, Djibouti, Ecuador, East Timor, Egypt, El Salvador, Estonia1, Falkland Islands (Malvinas), French Polynesia, Gambia, Ghana, Grenada, Guam, Guinea-Bissau, Guyana, India, Iraq, Iran, Israel, Jamaica, Jordan, Kiribati, Kosovo, Kuwait, Lao People's Democratic Republic, Latvia, Lebanon, Libya, Lithuania, Madagascar, Malawi, Maldives1, Mariana Islands, Marshall Islands, Mauritius1, Mexico3, Micronesia, Federated States Of, Mongolia, Morocco1, Myanmar, Mayotte, Nepal, Newfoundland, Niue, Niue Island, Nigeria, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territory, Occupied Panama, Paraguay, Peru, Puerto Rico, Philippines3, Poland, Pitcairn, Pitcairn Islands, Republic of Korea (North Korea), Romania, Reunion Island, Russian Federation2, Rwanda, Saint Pierre and Miquelon, Samoa, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sri Lanka, Sudan, Suriname, Swaziland, Saudi Arabia, Stria, Taiwan, Tanzania, Timor-Leste, Tokelau Islands, Trinidad & Tobago, Tristan Da Cunha, Tunisia, Tuvalu, Turkmenistan, Uganda, Ukraine, Uruguay, Venezuela, Virgin Islands, U.S., Wallis And Futuna Islands. Sorry for any inconvenience.


PROCESSING AND DELIVERY TIMES
All orders are processed within 1-2 business days of order placement. Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day. In the case of any delay to processing times, you will be notified by email. 

We offer express and standard delivery options for all orders within Australia. Please allow 4-12 business days for standard delivery and 2-5 business days for express since items are being posted from Byron Bay which is considered regional. For regional deliveries, please allow an extra 2-4 business days depending on your location. Deliveries outside of Australia can be expected to arrive within 5-60 business days from the time of shipment, depending on your location.

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please don't hesitate to email us at shop@shackpalace.com.

SHIPPING COSTS
* Shipping rates are based on the size and weight of the order and the shipping destination from our location. Shipping rates will be automatically calculated at checkout. 

Domestic shipping starts at AU$8
International shipping starts at AU$15

ORDER TRACKING 
For shipping within Australia, we typically use Australia Post. Once your parcel has been dispatched a unique tracking number will be emailed to your nominated email address. You can track your parcel by clicking on the link provided in the email. We recommend providing a business address where possible, or an address where someone will be able to sign for the delivery between 9am and 5pm. Please note, orders of multiple items may be shipped in more than one delivery. This will be indicated by numerous tracking numbers on your shipping confirmation email. 

CURRENCY, TAXES AND DUTY 
Note that all product prices indicated and payments made on this site are in Australian Dollars. For orders being shipped within Australia, prices are inclusive of GST. For orders to countries outside of Australia, deliveries to most countries are shipped on a DDU (Delivery Duty Unpaid) basis and duties and taxes will be payable upon arrival in your country. For these countries, we apologise that we are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office. Shackpalace Rituals is legally required to declare the entire dollar value paid on all international shipments and must provide an invoice for customs should they require. 

By agreeing to purchase items at www.shacpalace.com you are also agreeing to resolve all duties and taxes applicable with your local customs agency, so please be aware and check your email notifications. 

ITEM AVAILABILITY
Our inventory is automatically managed through our online system. In the rare occurrence that a sold-out item is purchased, you will be notified by email or phone as soon as possible and offered a suitable replacement or a full refund or exchange. Please note Pre-Order estimated delivery dates may change. We apologise in advance for any items you may have missed out on. Please contact us via email at shop@shackpalace.com if you would like information on Re-Orders, Pre-Orders and Waiting Lists. 

CHANGES TO YOUR ORDER 
Once your order has been placed, we are unable to make changes or cancel your order, however our usual returns process is available. If you have made an error in your delivery address or details, please contact us immediately via our email shop@shackpalace.comIf in the case your order has already been shipped, Shack Palace accepts no responsibility for incorrect details that are entered. If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is attended. Please note we reserve the right to cancel any order at any time, at our sole discretion. Shipments which are missed or rejected by the receiver will result in the customer incurring redirection fees. On the occasion that a shipment is rejected by the receiver, it is the customer’s responsibility to contact us to notify us of the situation immediately. 

GIFT WRAPPING  
All orders are packed recycled packaging and wrapped in acid free tissue paper. If you wish to have any items gift wrapped or for us to include a hand written note with your gift order, please leave a note at checkout or contact us via email at shop@shackpalace.com immediately after the order has been placed, referencing your order number and the card’s personal message to include.