Shackpalace Pty Ltd (ABN: 56050131694) and associated entities ("Shack Palace", "we", "us", "our") respect your privacy and are committed to managing your personal information responsibly in accordance with the Privacy Act 1988 (Cth). This Privacy Policy outlines our practices regarding your personal information and how you can contact us regarding your information.

What Information We Collect

We only collect personal information that is necessary and obtained through lawful and fair means. This may include:

• Name

• Contact details (address, phone, email)

• Transaction records and interactions with us

• Employment application details

We collect personal information when you:

• Purchase from us

• Interact with us via phone, email, or in person

• Enter your information on our website

How We Use Your Personal Information

We use your personal information to:

• Process transactions and deliver products

• Maintain accurate business records

• Communicate effectively with you

• Assess employment applications

• Conduct our normal business operations

• Fulfill legal obligations

We may also use your information to provide you with promotional details about products and services we believe may interest you. You may opt-out of these communications at any time by contacting shop@shackpalace.com.

Disclosure of Personal Information

We may disclose your personal information to third parties, including:

• Service providers (IT, financial institutions, mailing and delivery services)

• Related entities and business partners

• Professional advisers (legal, accounting, auditing)

• Parties required or authorised by law

Security of Your Information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Your personal data is securely stored in electronic and paper forms. Our staff are obligated to handle personal data confidentially.

Your credit card information is securely transmitted via SSL directly to a secure electronic vault. At no time is credit card information stored on our servers.

Website and Cookies

Our website, www.shackpalace.com, uses "cookies" to enhance user experience. Cookies do not personally identify you; they help us monitor site usage anonymously. You may disable cookies, but some website functionality may be limited.

We also use IP addresses to analyze trends, manage our website, track user movements, and gather demographic data in aggregate form. IP addresses are not linked to personal identifiers.

Accessing and Correcting Your Information

You can request access to or corrections of your personal information by emailing shop@shackpalace.com. We aim to keep your information accurate, current, and complete. If your information is incorrect, incomplete, or outdated, please inform us promptly.

We may refuse correction requests if we believe they are unwarranted; we will notify you in writing if this occurs, including our reasons.

Changes to this Privacy Policy

We may update this policy periodically without prior notice. The latest version will always be available on our website.

Currency Conversion

By using our website, you consent to third-party processing of your IP address to determine your location for currency conversion purposes. This preference will be temporarily stored in your browser via a session cookie, removed upon closing your browser.

Questions and Complaints

If you have questions, concerns, or complaints regarding your personal information or our practices, please contact us immediately at shop@shackpalace.com. We strive to respond promptly to all inquiries and complaints.

Thank you for your cooperation and patience.