Shipping on most orders is calculated automatically at checkout. For delivery quotes on large items, contact us at shop@shackpalace.com.

Processing and Delivery Times

• Processing Time: 1-2 business days.

• Shipping Days: Monday–Friday (excluding public holidays).

• Weekend/public holiday orders processed on the next business day.

• Delays (if any) will be communicated via email.

Delivery Time Estimates:

• Standard Delivery: 4-12 business days

• Express Delivery: 2-5 business days

Note: Allow an extra 2-4 business days for regional areas, as shipments originate from Byron Bay.

International Delivery:

• 5-60 business days depending on destination.

Shipping Costs

Shipping fees are calculated automatically at checkout, based on size, weight, and destination.

• Domestic: From AU$10

• International: From AU$15

Order Confirmation and Tracking

• Upon placing your order, you will immediately receive a confirmation email.

• If you do not receive confirmation, contact us at shop@shackpalace.com.

• A tracking number will be emailed when your order ships.

• We typically use Australia Post for domestic deliveries and Startrack for International deliveries.

• For easier delivery, provide an address where someone can sign between 9 am–5 pm.

• Multiple items may ship separately, indicated by separate tracking numbers.

Currency, Taxes & Duties

• Australian orders include GST.

• International orders are shipped DDU (Delivery Duty Unpaid); duties and taxes are payable upon arrival in your country.

• Shack Palace must declare full value on international shipments and provide invoices as required by customs.

Customer Responsibility:

• By purchasing, you agree to handle and pay all applicable duties/taxes with your local customs agency.

Item Availability

• Inventory is automatically managed online.

• If a sold-out item is purchased, you will be notified promptly via email/phone to arrange a replacement, refund, or exchange.

• Pre-order delivery dates are estimated and may change.

• For inquiries on re-orders, pre-orders, or waiting lists, email shop@shackpalace.com.

Changes or Cancellations

• Once placed, orders cannot be changed or cancelled.

• If errors are made in your delivery details, immediately email shop@shackpalace.com.

• Shack Palace is not responsible if incorrect details are provided after shipping.

• Missed or rejected shipments incur redirection fees charged to the customer.

• Notify us immediately if a shipment is rejected to avoid additional costs.

• Shack Palace reserves the right to cancel any order at any time at its discretion.

• Ensure your provided email address is monitored for updates or issues with your order.