Trade Terms

These terms apply to approved trade applicants only. To set up a trade account with us, please contact our team with your business name, contact details and ABN. 

Trade discounts are available on selected products from Shack Palace Byron Bay and online store. Most products have a 10% discount for trade customers with some exceptions. 

Refund/ Exchanges

We understand that sometimes pieces just don't work in a specific space and may need to be swapped for something else. We offer exchanges for other products or store credit within 2 weeks of purchase. We do not offer refunds on any products unless they are faulty. 

Minimum Order

We require a minimum opening order of AU$1000 to set up your trade account. Trade orders of any value may be made using your account thereafter.

Holding Items

We are happy to hold items for trade customers for 24 hours.

Payments

Payments can be made in our Byron Bay store (Shop 8, 1 Porter Street, Byron Bay NSW), over the phone or via bank transfer.